Privacy Policy
At Coosno, accessible via coosno.com, we are committed to safeguarding your personal data and maintaining your privacy. This Privacy Policy outlines our practices in accordance with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We take your privacy seriously and endeavor to collect only that personal information necessary for offering and improving our services, in a secure and transparent manner.
1. Introduction
We value your trust. This Privacy Policy outlines how Coosno collects, uses, shares, and protects information about individuals who visit our website or interact with our services. We adhere to rigorous standards for data collection and processing to ensure your rights and freedoms are safeguarded.
2. Scope of Policy and Data Controller
This Privacy Policy applies to all personal data collected from individuals accessing or using the services on coosno.com, and any related digital platforms operated by Coosno. For the purposes of the GDPR, Coosno is the data controller for the information collected via this website. For all other applicable privacy laws, Coosno operates in accordance with all obligations relating to collection, use, and protection of personal information.
3. Categories of Data We Process
We may collect the following categories of personal data when you interact with coosno.com or our services:
a. Usage Data
This includes data automatically collected from your browser or device when you use our website, such as your IP address, browser type and version, time zone setting, location, pages viewed, clickstream data, and session time.
b. Account Data
When you create an account or make a purchase, we collect information including your full name, billing and shipping address, email address, and phone number.
c. Profile Data
We process information related to your preferences, purchase history, product interests, activity on coosno.com, and other behavioral data used to customize your experience.
d. Communication Data
If you contact us, we collect records of your communications, including any queries, complaints, or feedback provided to us through forms, emails, live chat, or other correspondence.
e. Technical Data
This includes data about your device, connection type, operating system, hardware model, browser settings, and other system configuration information relevant to accessing our services.
f. Transaction Data
Details of products purchased, payment methods, refund history, order numbers, and information necessary for delivery and order fulfillment fall under this category.
g. Preference Data
We collect and maintain data on your marketing consents, communication opt-ins, preferences for product categories, and interaction with marketing campaigns.
4. Legal Bases for Processing
We rely on the following lawful bases for processing your personal data:
– Consent: When you provide explicit permission for marketing or optional cookies.
– Contract Performance: To process purchase orders, deliver products, or manage your account.
– Legitimate Interests: For business operations such as fraud prevention, website analytics, internal administration, and service improvement.
– Legal Obligations: Compliance with legal or regulatory requirements.
5. Your Data Protection Rights
Subject to applicable law, you have the following rights:
– Right of Access: You may request details of the personal data we hold about you.
– Right to Rectification: You can request correction of inaccurate or incomplete data.
– Right to Erasure: You have the right to request deletion of your data, subject to lawful limitations.
– Right to Restriction: You may ask us to limit how we process your data.
– Right to Data Portability: You may request your data in a structured, commonly used format.
– Right to Object: You have the right to object to data processing based on legitimate interests or direct marketing.
– Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting previous processing.
To exercise your rights, please contact us at [email protected].
6. Security Measures
We implement industry-standard measures to secure your data, including but not limited to:
– SSL/TLS encryption for data transmission
– Access controls and authentication protocols
– Regular backups and storage security
– Employee training on data protection and privacy practices
We also limit access to personal data only to those employees, agents, or service providers who require it for legitimate business purposes.
7. International Transfers
Information collected by Coosno may be transferred to, stored in, or processed in countries outside your jurisdiction, including jurisdictions not considered to have the same level of data protection laws. In such cases, we ensure data is safeguarded using appropriate legal mechanisms, such as Standard Contractual Clauses approved by the European Commission or compliance with equivalent regional frameworks.
8. Data Retention
We retain personal data only as long as necessary for the purpose for which it was collected or to fulfil legal obligations.
– Usage Data: 12 months from last interaction
– Account and Profile Data: While the account is active and up to 6 years after closure
– Transaction Data: 7 years, in accordance with financial recordkeeping laws
– Communication Data: 24 months post-resolution
– Preference and Marketing Data: Until consent is withdrawn or 3 years after last interaction
Upon expiration of the applicable retention period, data will be securely deleted or anonymized.
9. Cookies Policy
coosno.com uses cookies and similar technologies. Cookies are small text files placed on your device that help us provide a better user experience. The types include:
– Essential Cookies: Necessary for core site functionality.
– Functional Cookies: Enhance website performance and personalization.
– Analytics Cookies: Help track and analyze how users interact with the site.
– Performance Cookies: Monitor site performance and loading speed.
We use tools such as Google Analytics, which may collect and process anonymized data.
10. Cookie Management and Compliance with GDPR & CCPA
Upon your first visit, you will see a cookie consent banner where you can manage your preferences in compliance with GDPR and CCPA regulations. You can update your consent choices at any time through the cookie settings on our site or within your browser preferences.
According to CCPA, California residents may request notice of what categories of personal data are collected via cookies and whether this data is sold or disclosed. Coosno does not sell your personal data to third parties.
11. Children’s Privacy
We do not knowingly collect personal data from children under the age of 13. If we discover that a child has provided us with personal data without verifiable parental consent, that information will be deleted promptly. If you are a parent or guardian and believe that your child has shared information with us, please contact [email protected].
12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time in response to changes in legal, regulatory, or operational requirements. Material changes will be communicated via prominent notices on coosno.com or through direct user notifications where appropriate.
13. Contact Us
If you have concerns about the way in which your personal data has been handled or to exercise any of your rights, you may contact us at:
Email: [email protected]
Website: https://www.coosno.com
We are fully committed to operating in accordance with the highest standards of data protection and privacy. Should you have any questions or concerns about this Privacy Policy, please do not hesitate to reach out.